Warranty

Every piece we make is covered against manufacturing defects for one year from the date of delivery. During that time, cleaning, polishing and prong tightening are complimentary as well. There is nothing to purchase and nothing to register; the warranty simply accompanies your piece.

What is covered

• Manufacturing defects in the casting, the setting, or the way a stone is set
• Prong tightening and re-tipping
• Professional cleaning and polishing
• Rhodium re-plating on white gold
• Stone tightening and inspection under magnification

What is not covered

• Loss or theft. An appraisal accompanies every order so that insuring your piece is a simple matter.
• Damage caused by impact, chemicals, or wear beyond everyday use
• Work carried out by another jeweler, which affects the warranty on that part of the piece

How to use it

Write to concierge@ringpremier.com or call us on +1 (917) 719-5088, and we will send a prepaid return label. Most service is completed within five to seven business days of your piece arriving with us. Should anything fall outside the warranty, we will tell you before any work begins.

Beyond one year

We remain at your service for the life of your piece. Cleaning, inspection and repairs are quoted in advance, at the cost of labor and materials.