Shipping & Delivery
Shipping is complimentary on all orders over $500. For these orders we also ask for a signature on delivery, so your piece is only ever handed to you.
When your order will ship
| Ready-to-ship pieces | Within 48 hours |
| Studs, necklaces and bracelets made to order | 12 to 14 business days |
| Engagement rings and custom pieces | 3 to 4 weeks |
The processing time for each piece is noted on its product page. We email your tracking number the moment the label is created, and once shipped, most orders arrive within two business days anywhere in the United States. If you are working toward a particular date, please tell us before you order and we will confirm in writing whether we can meet it.
How it travels
Within the United States, your order ships by FedEx. It travels in a plain, unbranded box, with nothing on the outside to suggest what is inside or where it came from. Inside, your piece is presented in our gift box, ready to give.
Package protection
At checkout you may add package protection, which covers loss, theft or damage in transit with a replacement or refund arranged by us directly. Without it, claims go through the carrier and can take several weeks.
International orders
We ship worldwide by FedEx International Priority. Duties and import taxes are set by your country and are payable on arrival; they are not included at checkout.
Returns
You have 30 days from the date of delivery to return a piece. Simply let us know and we will guide you through it. Pieces should come back unworn, with their grading report. Custom and engraved pieces may also be returned, subject to a restocking fee, which we will confirm with you before your order is placed.